RETURN POLICY
At HeritageDecor, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to ensure your experience is smooth and hassle-free.
Returns & Exchanges
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Eligibility for Return: We accept returns on most items within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and with all original packaging intact.
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Non-Returnable Items: Certain items, such as custom-made, personalized, or final sale products, are not eligible for return. Please review product details carefully before purchasing.
How to Return an Item
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Contact Us: To initiate a return, please reach out to our customer service team at [customer service email] with your order number and the item(s) you wish to return.
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Return Authorization: We will provide you with a return authorization and instructions on how to send the item(s) back.
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Shipping Your Return: You are responsible for the return shipping costs, unless the item was defective, damaged, or we made an error in fulfilling your order. We recommend using a trackable shipping service to ensure your return is safely delivered.
Refunds
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Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days. Please note that depending on your bank or payment provider, it may take an additional few days for the refund to appear in your account.
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If the item is returned in a condition that does not meet our return policy (e.g., used or damaged), we reserve the right to deny the refund or offer a partial refund.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order with photos of the damage. We will provide a replacement or full refund, including any return shipping costs.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
Thank you for shopping with HeritageDecor! We are committed to providing you with high-quality products and an excellent customer experience. If you have any questions or concerns about our return policy, don't hesitate to reach out to us.
This return policy is designed to be clear, fair, and easy for customers to understand. Let me know if you'd like to make any changes or add specific details!